How Long Is My Rate Valid?
Quote expiration dates vary by carrier. For this reason, we recommend locking in your rate as soon as possible. If you have questions about your specific quote, our team will be happy to provide the details.
What Can Change My Final Price?
LTL carrier adjust rates based on facility type (residential, government, limited access, etc.) and services (liftgates, appointments, and more). Providing accurate locations details, along with correct weight and dimensions, is essential to ensure your pricing is accurate.
Can I Change Pickup Time After Submitting?
Yes. Our team will review and confirm pickup details with you when finalizing the shipment.
What If My Dimensions/Weight Change?
It’s common for the final weight and dimensions to change once packing is complete. When the accurate figures are available, our team can requote your shipment to secure the best rate and help you avoid inspection fees or costly carrier adjustments.
How Are Claims Handled?
While most shipments arrive without issue, the rigors of transport can occasionally result in damage. Any loss or visible damage should be noted on the Proof of Delivery at the time of delivery and submitted to the carrier within 30 days. For concealed damage, notification must be made within 5 business days. Green River Logistics Solutions also offers supplemental insurance for high-value commodities to provide additional peace of mind and is here to support you through every step of the claims process.
Can I Request A Specific Delivery Time?
Shipments follow the transit times published by the carrier, but you can request a delivery appointment when quoting. With this service, the carrier contacts the receiver once the shipment reaches the destination terminal to schedule delivery.
How Do I Pay?
We accept Visa, Mastercard, and American Express. Business customers may also apply for Net terms, subject to credit approval. Please not that credit terms are not available for individuals.
How Do I Track My Shipment?
You can track shipments directly through the Green River Portal or the carrier’s website. Emails updates are also sent throughout transit, and our team is always available to answer any tracking related questions.
Can I Cancel Or Reschedule?
Yes. Shipments can be canceled prior to pickup, though a cancellation fee may apply. You can also reschedule your pickup at any time.